the PEX guarantee

All our products are passed through strict quality assurance processes helping to ensure our range offers unrivalled value. Our products are designed and manufactured to give you years of trouble free operation and for additional peace of mind our products are backed-up by the following guarantees:


 

guarantee conditions

Our products are guaranteed against manufacturing defects from the date of purchase until the expiry of the 12 year period.
 
The guarantee is only valid if:
  1. The product has been installed, used and maintained in accordance with PEX's instructions and subjected to normal use only.
  2. The defect is not due to use of an unsuitable or inadequate water or power supply.
  3. The defect is not due to accident, misuse, neglect or repair other than by PEX or PEX authorised agents or damage caused by foreign objects or substances.
  4. We have received from you the completed Guarantee Registration Form. Under this guarantee (which is non-transferable) PEX will, at its option, repair or replace free of charge any product (or replacement part) found to be defective. The guarantee does not extend to any consequential loss or damage. After repair or replacement the relevant guarantee period will be calculated from the original date of purchase.
All claims under the guarantee must be submitted in writing to the person who supplied the product to you and must be received no later than the last day of the relevant guarantee period. All claims must be accompanied by proof of purchase (sales receipt or delivery note).
 
PEX operates a policy of continuous product development and therefore reserves the right to change the product, packaging and documentation specifications without notice.
 
This guarantee is in addition to and does not affect your statutory rights as a consumer.